+What is your phone number?
Our company is fully online and we don't do phones, so please visit our website www.enjoythemountain.com for most common topics like checking real-time availability, make reservations, checking locations, options, prices and many other FAQs. For larger group bookings or any other topics that might not be covered in the website, you can just click the QUESTIONs? button on the website or send us an email to firstname.lastname@example.org
+Do I need a driver's license to ride?
No, you do not need a driver's license to ride, however all adults need a valid official photo ID to register and check in (driver's license, passport, state ID or similar)
+Do I need a reservation? Can I pay with cash?
Yes, you do need to make a reservation online via www.enjoythemountain.com/book-now since we operate only by appointment. By making the reservation, we ensure that your selected equipment and staff are blocked and ready for you. Reservations can only be made via our website, cash payments are not allowed and our staff does not carry any cash
+How old do you have to be to ride?
We have vehicles and equipment for riders from 3 years old kids to 100+ year old off-roaders, we provide the right equipment with the right size for each of our guests. Keep in mind that if there are young kids in your group we will accommodate the tour route and pace to their skill level.
- Min age to ride single quad ATVs in Bay Area / Carnegie (CA), Lake Arrowhead (CA), Mammoth (CA), Sacramento / Prairie City (CA) and San Diego (CA) is 14 years old
- Min age to ride single quad ATVs in Los Angeles / Hungry Valley (CA) is 12 years old for a 1 or 2 hour private adventure and 16 years old for a non-private adventure. Kids 8 - 11 years old can only ride solo in the kids under 12 special adventure and no one else can ride along them
Min age to ride single quad ATVs in Santa Barbara (CA) and Austin & San Antonio (TX) locations is 16 years old
Min age to ride as a passenger in a Side by Side ATV is 3 years old and you would need to provide the child seats as necessary (Only available in Lake Arrowhead (CA) and Austin & San Antonio (TX)
Min age to drive a Side by Side ATV is 16 and requires a valid drivers license.
Even if your child meets the above age criteria, our guides might still determine that their size or maneuvering skills are not suitable to drive safely
+Can I ride if I am pregnant? physical, mental or medical condition? disability?
We are not qualified to provide medical advice, you are riding at your own risk and therefore you should consult with your doctor before doing any risky activity like off-roading
+Which location is closest to me?
+What should I wear?
Weather conditions can be extreme (cold and warm) and do change often at all of our locations. As long as the trails are open, we ride in any weather condition so you should check your favorite weather forecast. No matter what the weather is, we always recommend to wear long pants (preferably though pants like jeans or riding pants), over the ankle closed shoes (no flip flops or sandals), and use long sleeve layered clothing so that you can put it on or take it off as the weather conditions change, and don't forget that any clothes that you wear will most likely get very dirty. Over the ankle boots (hiking boots or similar) are mandatory at the Bay Area, Los Angeles and Sacramento locations. Keep in mind that wearing the appropriate clothing will not only protect you from the weather but also from debris from the trails, other vehicles, insects, etc plus it will be additional protection in the event of an accident. We provide you, at no extra cost, with safety equipment (Helmets, Goggles and Gloves) as well as hygienic head covers to wear under the helmet. You will be wearing a helmet so you might want to avoid hair accesories, large earings, etc.
+What is the cancellation policy?
We operate by appointment only, so once you make your reservation it is locked in and we block the time slot, the guide and the equipment off in our calendar so that no one else can book it. Our availability is limited and therefore our CANCELLATION POLICY states that all reservations are final, will be collected in full at the time of making the reservation, cannot be returned or cancelled and are non-refundable under any circumstance. We understand that there might unexpected situations which might prevent you from making your appointment, therefore we offer you the possibility to reschedule your appointment by paying the corresponding rescheduling fee of $70 per scheduled unit and per hour. This also means that if you don't make your scheduled appointment on time or reschedule it in advance, your appointment will therefore be lost. Your reservation confirmation email contains a link which allows you to pay the rescheduling fee and to reschedule your appointment to any other available slot in our online reservation system within 30 days. Reschedules can only be made for complete appointments, so there can be no partial reschedules. As long as the trails are open, we ride in any weather condition and we have a great time whether it snows, rains or shines! If you are not willing to comply with these policies then please do not make the reservation since there will be NO EXCEPTIONS to the policies for any reason whatsoever.
+How do I get to your location?
Be advised that we operate by appointment only. To get directions please click here.
+Do I need to sign a waiver?
Yes, you can find the waiver to be signed here. Waivers for minors can only be signed by their parents or legal guardians and CANNOT be signed by any other relative or friend. Signing a waiver on someone else's behalve is fraudulent https://www.smartwaiver.com/v/enjoythemountain
+Do I need to pay a damage deposit?
You are responsible for any damage to the ATV, loss of use and recovery costs and a damage deposit will be collected in the event of ANY accident or damage. We do also provide several insurance options that you can decide to purchase which would limit your liability with several deductible options.
+How are you different from other adventure companies?
All our tours are are fully private (except 45 minute specials), which allows us to customize the tour just for you, whether you are a beginner or an expert rider, whether you just want to ride or just cruise and take pictures. The areas where we operate are very large (up to 130 miles of trails) and it is easy to get disoriented or lost on your own, that is why we are there with you in every step of the way of your private adventure. Why waste your time looking at maps and finding your way around to then learn the hard way that you ended up in a very dangerous trail or somewhere boring... with us you just tell one of our expert guides what you are looking for (difficulty level, off-road thrill, vistas, etc) and we customize the tour just for you, we do not only know where to go but also very important we know where not to go. So that is the main difference, we care more about your experience than any other adventure company.
+How large of a group adventure can you accomodate?
Each location has a limit for regular adventures. We can however do much larger events based on availability. Contact us so that we can understand what you are looking for and provide you with options.